Patient Experience Department Head Siloam Hospitals Group (Tbk)

Job Description

Developing and directing patient experience strategies and operations to deliver an excellent, consistent, and sustainable patient experience across all service areas, while ensuring that all patient feedback issues are properly followed up and that service recovery outcomes are clearly communicated to patients and internal teams.

Qualifications

1. Bachelor’s degree in hospitality, tourism, or customer service - related field​s.
2. Minimum 5 years of experience in a similar role (patient relations, customer service in healthcare, or hospitality).​
3. A compassionate listener with the ability to stay calm, empathetic, and solution-oriented.​
4. Proven experience in service recovery and customer conflict resolution.
5. Demonstrated experience in leading and managing teams.
6. Proficient in Microsoft Excel, Word, and PowerPoint.

Kamu akan bertanggung jawab untuk mengembangkan dan mengarahkan strategi serta operasional pengalaman pasien, guna menghadirkan pengalaman yang sempurna, konsisten, dan berkelanjutan di seluruh area layanan Siloam Hospital Group.

Jika kamu memiliki passion untuk meningkatkan kualitas layanan kesehatan melalui pendekatan yang berpusat pada pasien, ini adalah kesempatan untuk berkontribusi secara nyata! Kirimkan lamaran lengkap (CV, surat lamaran, dan dokumen pendukung) ke alamat berikut ini. Kami menantikan talenta terbaik seperti Anda!